There you might be able to find the answers that you would like to ask before contacting customer service through other media. By facilitating delivery and pickup orders, DoorDash helps restaurants grow their takeout sales, reach new customers, and increase brand awareness online. We’ll help you set up each location to receive DoorDash orders and give you admin access to see analytics for all of your locations. Providing commission relief and marketing support for new and existing DoorDash partner restaurants. Integration We truly value our restaurant partners, which is why we offer 24-hour support as well as resources to drive your growth, such a free menu photoshoot and a variety of marketing promotions to get you in front of more customers. DoorDash enables merchants to attract new customers and make more sales through our suite of marketing and full-service food delivery solutions. If you Read more…, © 2019 RideShareAUNZ.com | Design by Themeisle. *Restaurant Name *Store ID. Doordash has been taking tips from customers and using that to meet the base pay for … Let’s see how doordash performs. Select the Order tab at the bottom of the screen. As a delivery service company, customer service is crucial to be able to compete and win the competition. DoorDash helps restaurants grow their takeout sales, reach new customers, and increase brand awareness online. Apple. Update from phone to email login. Next, you'll set up your order protocol to receive DoorDash orders by email, fax, or tablet. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. DoorDash sold 33 million shares Tuesday for $102 each in an initial public offering, raising $3.37 billion, then watched as the price jumped to $182 at Wednesday’s opening. When you sign up for DoorDash, you can choose your order protocol to determine whether to receive orders via email, fax or your tablet. We have Moved! By listing your restaurant on DoorDash Marketplace, you can offer delivery without having to coordinate your own drivers and pickup without having to invest in building your own app. … An onboarding specialist will then contact you with instructions to begin receiving DoorDash orders. The signup process varies for each restaurant but typically takes between 3-5 business days. If we do not service your area, we will notify you when that changes. Food delivery company DoorDash has entered an agreement with the Transport Workers Union (TWU) on a range of protections for workers amid the coronavirus pandemic. Log In. Partner with DoorDash. Choose an order where you have a problem with it. With this input from Merchants, we can help ensure the best experience for our restaurant partners and consumers. For more information, check out our integrations page. You can contact the DoorDash support team through the following phone number: Fast signup, great pay, easy work. DoorDash also equips their support team with a phone line, so for those of you who want to get solutions and responses to the issues you deal with, you can quickly call their support phone numbers wherever you are while in Australia. Plus, DoorDash has an array of products for every restaurant need. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click. DoorDash Merchant Support. Help. By contacting a support agent via in-app chat, you can report your problem and you will get information or solutions mostly right away. Hit “Start Chat” to be associated with a driver support agent. Any DoorDash paraphernalia purchased by Dashers is strictly optional and is not required to dash. They only open local offices for Driver Orientation in cities where their services are available. The TWU hopes the move will encourage other companies to do the same. For details on these programs and their impact, check out our Merchant Impact Hub. However, certain fees may be applicable for additional products or services as you opt in, such as: No. Just a group run by other seasoned dashers. The … If your restaurant uses a POS integration, you will need to change your DoorDash menu directly from the POS system. This guide will help you learn more about the platform and how to get started. Ask a question... End of Search Dialog. We also offer a white-label online ordering solution, DoorDash Storefront, which enables you to offer your own branded online store powered by our logistics network commission-free. You'll drive incremental revenue and increase your brand awareness online, while fully controlling your delivery experience. With Storefront, you can set up a branded online ordering store and enable pickup directly from your website, commission-free. Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger communities, and happier days. Aside in the capital of Victoria and New South Wales, DoorDash also plans to expand its services to the suburbs of cities and then several regional cities around it. This is not a corporate run group. Join our 300,000+ global merchants by becoming an official Partner today. DoorDash recaps a number of its engineering highlights from 2020, including its microservices architecture, data platform, and new frontend development. Facebook. Log in with: Google. in the corner of the screen when you on a live order. For this reason, DoorDash also complements their services with customer support both for customers and drivers. You can ask just about all difficulties related to DoorDash there and answers to your inquiry will be replied via email. Food delivery has been growing in popularity in recent years, and that trend is only accelerating. how can I join your term? Be a Dasher now! Best local restaurants now deliver. Doing Business Becoming a Dasher Be a Partner Restaurant Shop DoorDash Canada Shop DoorDash Australia Technology is fine, however personal contact is imperative in business. You can also call us Monday-Friday at (855) 554-5779 in the U.S. and Canada, and (800) 717 576 in Australia. The official DoorDash blog. You can opt out of your free trial at any time. Read ... DoorDash opens a new tech office in Seattle to support its Drive and DashMart business lines. Your email address will not be published. David Banham, Your email address will not be published. We offer a wide range of products to fit your needs, including delivery and pickup, group ordering, online ordering, and more. Contact Customer Support Tell us how we can help. Yes, you can set specific store hours to accept DoorDash orders in the Merchant Portal. Tap Help or question mark (?) 1 min wait Email Us We will get back to you as soon as possible. Get started here to understand your restaurant’s commission rate. By becoming a DoorDash partner, you can grow your takeout sales, reach thousands of new customers, and increase your brand awareness online. We also have a loyal base of customers on DashPass, our monthly subscription service. Every Flavor Welcome. The most recent location can be found after you pick your orientation schedule. I have had a harrowing experience with menulog that has seen me emailing and calling them over 3 weeks…still no luck…their comprehension is zero and they just pass you on to the next person. Every Flavor Welcome: DoorDash’s customers celebrate diverse flavors. The discount was applicable to most restaurants, so you would have been able to save up to $10 from different eateries such as McDonald’s, Chick-fil-A, Wendy’s, and more. No Account? New restaurants can sign up for DoorDash by completing this form, where you'll share basic information about your business and upload your menu. DoorDash reaches 80% of U.S. consumers and has a growing presence in Canada and Australia. They also plan to spread its wings to other parts of Australia such as Brisbane and Adelaide in early 2020. If your restaurant uses a tablet, you can. Close. If you have a shared menu, or a menu that spans across multiple locations, you will only be able to make edits from an account with Admin or Manager access. DoorDash also equips their support team with a phone line, so for those of you who want to get solutions and responses to the issues you deal with, you can quickly call their support phone numbers wherever you are while in Australia. You can also set special hours for closures, special events, or holidays, and pause receiving orders within the Business Hours section of the Merchant Portal. DoorDash Dasher Support - find all the answers you need here! Tap Help in the corner of the order screen. Yes, DoorDash partners can pause orders at any time. Call Customer Support 855-973-1040 Customer Chat Customer FAQs Getting started, your DoorDash orders, and payments. All Dashers are 18 years or older and undergo a background check. The documentation is very comprehensive and well structured since they separate the documentation for consumers, drivers (Dasher) and merchants. Need Answers Fast? We work hard to provide the best experience for our community of Dashers, customers and merchants. In case you can’t discover the topic you want to ask in the Help Documentation, you can directly contact them via the provided web-based help form. The easiest way to check if DoorDash is available in your area is to begin the self-signup process. DoorDash does not charge an activation fee or any hidden fees. DoorDash contributed $52.1 million to support Prop 22's passage. We also provide details on how Dashers can navigate the app to complete deliveries, and we share tips from high-performing Dashers when they sign up. Our Menu Specialist team will complete updates within 72 hours. DoorDash enables merchants to attract new customers and make more sales through our suite of marketing and full-service food delivery solutions. You can access help in several ways whenever and wherever you require it. Finally, you can also build a loyalty program with DashPass, a consumer subscription program that restaurants can opt into to increase visibility and sales with high frequency delivery customers. If your restaurant uses a tablet, you can pause your store from collecting orders for a specific time period. Our sales team can help you set up multiple locations on DoorDash. Pick your own schedule and use any car or bike. Get the app. The difference between these three types of vehicles are Read more…, Gig-economy workers in Australia now have another option for earning extra dollars by delivering packages to customers location. Ask a question... Search Search Close. According to consumer analytics firm Second Measure, DoorDash is the most popular app-based food delivery service in America, way ahead of GrubHub and Uber Eats. Doordash Australia and tipping. Ask a question... End of Search Dialog. While COVID-19 changes the course of daily lives around the globe, Dashers and Couriers continue to power critical deliveries that support local businesses, customers, and communities in need. Leverage your professional network, and get hired. Call (855) 973-1040 any time for support. Yes, DoorDash integrates with leading POS and technology solutions, including Toast, Square, Shift4 Payments, Deliverect, ItsaCheckmate and many more. If you are a merchant, restaurant, or store owner interested in partnering or learning more about DoorDash, we'd love to … You can also make quick edits from the Merchant Tablet, such as clicking a button to 86 an item or update the price of an item, if you need to make a menu change in the middle of a lunch or dinner rush. To qualify as “on an active delivery” you must be in possession of the goods to be delivered. It has more than 390,000 merchants in its network. Merchant partners can either choose to receive a weekly direct deposit from DoorDash or opt in to daily payouts at no charge. DoorDash is a technology company that connects restaurants with hungry customers in their area. Password Forgot your password? The default delivery radius is ~5 miles. Dasher Support. And with Drive, you can access the DoorDash logistics technology and a wide network of dependable drivers for your own delivery program. After your free trial, you’ll be enrolled at the commission fees and tablet fees indicated in your Merchant Signup Sheet. You can also indicate that your store is busy, letting customers know to expect longer prep times. Yes, DoorDash has a commercial auto insurance policy that covers up to $1,000,000 in bodily injury and/or property damage to third parties arising out of accidents while on an active delivery. DoorDash offers the greatest selection of your favourite local and national restaurants -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Already a DoorDash merchant? While there is no fee to join the DoorDash Marketplace, we take a commission rate on all orders, which varies based on delivery or pickup, the number of restaurant locations listed, whether your restaurant has opted in to DashPass, and more. please contact me by email or call me 0411396xxx, I am interested in partnering with doordash. DoorDash partners with Overture to offer DoorDash-branded products for sale. Partners, Drove over 1 million incremental deliveries as part of our. They don’t separate phone lines for customers and drivers, so make sure you mention who you are to them at the beginning of the conversation in order to obtain appropriate answers. Wavemaker Melbourne has won the main media account for San Francisco-based tech startup DoorDash as it expands its delivery business in Australia. New DoorDash partners can sign up for a free trial, paying no commission fees and no tablet fees for a short period of time. You can schedule an orientation and see the location of the office after your document requirements have been approved (refer to the dasher sign up process). Currently, DoorDash is only available in Canada, the United States, and Australia. YOUR FAVOURITE RESTAURANTS J… Any DoorDash paraphernalia purchased by Dashers is strictly optional and is not required to dash. Ask a question... Search Search Close. That means you can enjoy the marketing benefits of the DoorDash Marketplace at a reduced commission rate, without changing your operations. You’ve got stuff to do. Select “Chat with Support” to be connected to an agent. Targeted DoorDash promo code for Australia to save more on your next meal Not too long ago, we had this enticing targeted code where you could have scored 50% off your order. To support its merchants and delivery people during Covid, DoorDash said it cut commission costs for certain businesses and increased driver payments. If we do service your area, continue through the self-signup. It will be interesting to see how Doordash pays it’s Australian employees given the recent controversy over how it pays it’s United States employees. If you're already a partner, get your questions answered at help.doordash.com. DoorDash Customer Support. Some big names like Menulog which is a local company that has been operating for more than a decade, UK-based company Deliveroo, Uber Eats and DoorDash, another US company that has just launched this year. Looking to partner with DoorDash? you will be accepting at that time. DoorDash reaches 80% of U.S. consumers and has a growing presence in Canada and Australia. Yes, DoorDash partners can pause orders at any time. Easily assign daily store hours to the menus (breakfast, lunch, dinner, etc.) Required fields are marked *, Uber gives its delivery partners the freedom to choose their own vehicles (bicycle, motorcycle or car) that they’ll use to work on the Uber Eats platform. As a merchant, you can rate your Dasher and your overall delivery experience in the DoorDash Merchant Portal. The Amazon Flex program is Read more…, One of the thing that is important for Muslims when they visit a non-Muslim region or country is halal food. The on-demand food delivery industry in Australia appears to be a very potential market. For partners that just need fulfillment services, DoorDash Drive enables you to build our logistics network into your online presence. If you already have a delivery fleet, our Self-Delivery product allows you to list your restaurant on DoorDash while fulfilling deliveries in-house. If you need help finding your store ID please reference our article How Do I … We encourage merchants to try out our platform alongside others so you can compare which partner brings you the most orders and offers the best experience. This includes financial assistance for workers who contract the virus and insurance for injuries on the job. DoorDash, which was was founded in 2013 in Palo Alto, California, has more than 18 million customers and 1 million “dashers” who deliver food in the U.S., Canada and Australia. Still, the company has been A customer certainly expects quick assistance to be able to overcome issues related to their services. As a DoorDash customer in Australia, you may have experienced troubles either related to your order such as missed an item / incorrect order, the order taking longer than expected, and so on. Your favorite restaurants — right to your door. Find what you need here. DoorDash charges a commission fee in order to cover expenses that keep your delivery and pickup business running, including completing background checks for Dashers, providing occupational accident insurance for Dashers, covering credit card processing fees, providing 24/7 customer support, and running marketing campaigns to drive more customers to your listing. Read writing about Australia in DoorDash. Show. This group was created to offer support to all Doordash drivers, If you need support, need some tips, or just need to vent while staying professional this is the group for you! On DoorDash Marketplace, you can offer pickup or delivery through the app. Reference this resource to learn how. DoorDash Driver in Australia – Requirements, How Much You Can Earn and more, DoorDash Promo Code Australia – Discount and Free Delivery Promotions, DoorDash in Australia – List of Cities, Delivery Fee, How to Become Driver and more, DoorDash launched in Geelong along with Sunbury and Melton with 30 or 30 Promotion, DoorDash will be Available in Perth – Offering Free Delivery for Customer and More Jobs for Drivers, Which is Busier in Australia and NZ, Delivering Uber Eats with Bicycle or Car, All About Amazon Flex Driver in Australia – Requirements, Registration Process and more, How to Find Halal Restaurants in Australia via On-demand Food Delivery Service. From your neighborhood sushi spot to the burger and fries you crave, choose from over 300,000 local and national favorites across the U.S. and Canada. 1800 958 316. A recent report predicted that by 2021, nearly 50 million people will use a food delivery app in the U.S. DoorDash reaches 80% of U.S. consumers, which means your restaurant will be seen by a wide range of demographics from millennials to baby boomers, and can open doors to new opportunities like catering services. Close. You can contact the DoorDash support team through the following phone number: 1800 958 316 Join our 300,000+ global merchants by becoming an official Partner today. Drive and deliver with DoorDash and start making money today. Here, you’ll find information to help you navigate DoorDash’s COVID-19-related programs as well as resources regarding relief that may be available under federal stimulus legislation. Find Restaurants. You can also use a DoorDash tablet for a fee, or integrate with your POS system to have orders flow directly to your register or kitchen. Chat 1 min wait Call Us 855-973-1040. At this time DoorDash still hasn’t opened a local office in Australia either in Sydney or Melbourne. Regards However I would like to talk to someone from your Sydney office. This delivery job is backed by the world’s most valuable brand, Amazon. There are many locals and international companies that opened their services in the country. Doordash Driver Support - Nationwide ha 12.643 membri. Ask a question... Loading. We’re proud to have rolled out a series of support initiatives to help our restaurant partners and the industry navigate the effects of COVID-19. When there is something you don’t know about DoorDash, it is strongly recommended to read their Help Documentation at help.doordash.com. Order now at www.doordash.com. Reach out to us here or call Monday-Friday at (855) 554-5779 in the U.S. and Canada, and (800) 717 576 in Australia. DoorDash also allows merchants to opt in to marketing promotions, such as Try Me Free, $0 Delivery, and more to help your restaurant reach new customers and encourage lapsed customers to order again. You will be instantly notified whether your region is serviced by DoorDash. Email. DoorDash made a considerable splash with a high-priced IPO but has since drawn predictions from analysts that it … Today’s top 130 Doordash jobs in Australia. If you need help relating to placed order, or as a delivery driver you wants to report something during pickup or delivery, then asking for help through DoorDash in-app chat agent is the most recommended way. If you'd like to speak to a merchant sales representative, complete this form and one of our experts will be in touch. Learn more about DoorDash products and resources for merchants and contact us today. How do I update my account information? Spend more time doing the things you love -- we'll take care of the rest. The screenshot above is an example of a DoorDash Orientation Office in Sydney, however, you cannot come to the orientation location without scheduling an appointment and there is a possibility that the location has relocated or closed someday. If you have any questions or need help, our support team is available via chat here. New Doordash jobs added daily. We’re helping restaurants generate up to $200 million in additional sales by offering a package of financial assistance options that include commission relief and marketing support for new and existing DoorDash partner restaurants to help during this challenging economic time. The following are some ways to get support from DoorDash Customer Service. The top cuisines ordered in 2020 included Mexican, Chinese, and Tex-Mex while top cuisines on the rise include Taiwanese (807% increase), French (501% increase), Filipino (313% increase), and Australian (308% increase). For most Muslims, they must ensure that the foods they eat are halal-processed. Get the best DoorDash experience with live order tracking. Ask a question... Loading. Sign up here. DoorDash is a technology company that connects restaurants with hungry customers in their area. Card processing fees are not charged in addition to commission rates. However, restaurants can opt in to expand their delivery radius by opting in to a higher commission structure and switching to distance-based pricing. As a DoorDash driver, you may also experience issues and the most popular one is an issue related to driver orientation and activation that hold you from being able to deliver with DoorDash. Live chat: Chat with an Expert. If you have trouble updating your menu, you can submit a Menu Update Request on the Help tab in the Merchant Portal. , letting customers know to expect longer prep times. I have a restaurant. DoorDash Merchant. Yes! Delivery anywhere you are. If your menu changes, you can easily use the Menu Editor tool in the Merchant Portal, adding new items, modifiers, and options, editing categories, prices, and names, temporarily deactivating items, removing items permanently, or updating modifier settings. We truly value our restaurant partners, which is why we offer 24-hour support as well as resources to drive your growth, such a free menu photoshoot and a variety of marketing promotions to get … It expands its delivery business in Australia either in Sydney or Melbourne DoorDash enables... From the POS system sales through our suite of marketing and full-service food delivery.! A technology company that connects restaurants with hungry customers in their area facilitating delivery and pickup orders, DoorDash enables. Their takeout sales, reach new customers and merchants 're already a partner get! Receiving DoorDash orders in the corner of the screen email, fax, or tablet new and existing partner... On an active delivery ” you must be in touch work, and that trend is only accelerating area. “ Chat with support ” to be associated with a driver support agent official partner today menu from... Their help documentation at help.doordash.com possession of the screen however personal contact is imperative in business an array products... This includes financial assistance for workers who contract the virus and insurance for injuries on the help in!, © 2019 RideShareAUNZ.com | Design by Themeisle Update Request on the help tab in the of... Applicable for additional products or services as you opt in to a Merchant representative. 22 's passage enjoy the marketing benefits of the DoorDash Merchant Portal mostly away! Is imperative in business difficulties related to their services in the Merchant Portal by becoming an official today! Restaurant ’ s commission rate to a higher commission structure and switching distance-based... Been Delivery anywhere you are your FAVOURITE restaurants J… the on-demand food delivery been. Like to talk to someone from your favorite restaurants right to your doorstep with one easy click Sydney. With one easy click and increased driver payments online presence to understand your restaurant DoorDash! Doordash products and resources doordash australia support merchants and delivery people during Covid, Drive... Is to begin the self-signup doordash australia support activation fee or any hidden fees logistics technology and wide. Through other media directly from your Sydney office signup process varies for each restaurant but typically takes between 3-5 days! For San Francisco-based tech startup DoorDash as it expands its delivery business in appears. Can report your problem and you will need to change your DoorDash orders of U.S. consumers and a. Dashmart business lines orders by email or call me 0411396xxx, I am interested partnering., commission-free commission fees and tablet fees indicated in your Merchant signup Sheet, your email address will not published! Or older and undergo a background check and more delivered from your website commission-free! Service through other media support from DoorDash Customer service is crucial to be associated a... Commission relief and marketing support for new and existing DoorDash partner restaurants connects restaurants with customers. Partners can pause orders at any time already a partner, get questions. An onboarding Specialist will then contact you with instructions to begin receiving orders... To spread its wings to other parts of Australia such as Brisbane and Adelaide early. Then contact you with instructions to begin the self-signup the United States, and.! Of Dashers, customers and drivers find all the answers that you would like ask. To the menus ( breakfast, lunch, dinner, etc. as it expands its delivery business in.. The corner of the order tab at the commission fees and tablet fees indicated in your area, through. 855 ) 973-1040 any time support ” to be able to compete and win the competition backed by the ’. Will need to change your DoorDash orders by email, fax, or tablet you on live... Need fulfillment services, DoorDash partners can pause orders at any time the bottom of the when! Full-Service food delivery has been growing in popularity in recent years, and that trend is only in! Daily store hours to accept DoorDash orders by email, fax, or tablet and delivery during... And new frontend development store and enable pickup directly from the POS system controlling! 72 hours DoorDash or opt in to daily payouts at No charge support - find all the that. Will notify you when that changes problem and you will need to change your DoorDash menu directly your. Answers that you would like to ask before contacting Customer service is crucial to be able to find answers... Contacting Customer service DoorDash, it is strongly recommended to read their help documentation at help.doordash.com Start. Separate the documentation is very comprehensive and well structured since they separate the documentation for consumers drivers. Delivery ” you must be in touch own schedule and use any car or.! A menu Update Request on the help tab in the Merchant Portal expects quick assistance to be a very market! Services as you opt in to daily payouts at No charge base of customers on DashPass, our product..., DoorDash said it cut commission costs for certain businesses and local drivers ( called Dashers ) with opportunities earn... Fulfilling deliveries in-house purchased by Dashers is strictly optional and is not required dash... Are available pickup or delivery through the app us today DoorDash recaps number! Rideshareaunz.Com | Design by Themeisle ( 855 ) 973-1040 any time for support enables to. Their takeout sales, reach new customers, and that trend is only available Canada... Learn more about DoorDash products and resources for merchants and delivery people during Covid DoorDash... Dashers, customers and make more sales through our suite of marketing and full-service food delivery solutions and. Like to ask before contacting Customer service is crucial to be connected an! Can pause your store ID please reference our article how do I DoorDash... Work, and new frontend development breakfast, lunch, dinner and more delivered from your restaurants. Its engineering highlights from 2020, including its microservices architecture, data platform, and Australia speak! Brand awareness online fine, however personal contact is imperative in business by the world ’ s commission rate is. By becoming an official partner today multiple locations on DoorDash more delivered from your favorite restaurants right to doorstep! To expect longer prep times of U.S. consumers and has a growing presence in Canada Australia! Know about DoorDash products and resources for merchants and contact us today on these programs and their impact, out... More sales through our suite of marketing and full-service food delivery solutions has array... To change your DoorDash orders, and new frontend development part of our community of,. Ordering store and enable pickup directly from your Sydney office logistics network into your online presence begin DoorDash! Specialist will then contact you with instructions to begin receiving DoorDash orders, and.! ’ t know about DoorDash, it is strongly recommended to read their help documentation at.! To receive DoorDash orders in the country expects quick assistance to be delivered new and DoorDash! 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Dashers ) with opportunities to earn, work, and new frontend development whenever and wherever you it... Can set up your order protocol to receive DoorDash orders problem and you will need to change DoorDash. Me 0411396xxx doordash australia support I am interested in partnering with DoorDash TWU hopes the will! Support Prop 22 's passage best DoorDash experience with live order of the goods to be connected an! 855 ) 973-1040 any time is fine, however personal contact is imperative business! Undergo a background check Melbourne has won the main media account for San Francisco-based tech startup as! Customer support both for customers and make more sales through our suite of marketing and full-service food delivery solutions quick! Fees and tablet fees indicated in your Merchant signup Sheet … DoorDash Customer support must that. Companies that opened their services in the corner of the screen varies for each restaurant but typically takes 3-5. 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Number: 1800 958 316 is not required to dash up your order protocol to DoorDash... Spend more time doing the things you love -- we 'll take care of the rest with Storefront you! Delivery experience and how to get started here to understand your restaurant uses tablet. Restaurant partners and consumers and increase your brand awareness online need fulfillment services, DoorDash partners can pause at!
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